I had to create something utilizing the Voiceflow platform so I decided to tackle a problem that I was already thinking about which is how to make resumes interesting. With the job market filled with AI tools that can scan and filter resumes, it feels like you have to get past a robot before a real person even sees your application. For that reason, resumes are often quite dull. They are merely a static document (or PDF) that does not allow you to interactively showcase your abilities or personality. So for my project, I used Voiceflow to create a chatbot that would serve as my personal assistant. Making applying for jobs or internships feel less like sending a document to a robot scanner was the goal. My agent is more than just a skill set. In fact, it guides visitors to want to view my portfolio website. It greets me, gives my introduction, and uses all the information I have from the resume to provide real time answers to questions. Seeing it work is quite awesome. It feels much more contemporary and intimate. Finding a way to make the chatbot more than simply a gimmick and functional was a major component of the project. I created it to help people navigate my experience. The agent can determine whether someone is interested after a few questions and will ask if they would want to connect with me. If they respond positively, it sends me an email with the header customized by grabbing their name, email, and a brief message. That initial point of contact is essentially automated which is fantastic. To truly demonstrate the capabilities of the agent, I created a few user case study examples. I was able to determine which features were most crucial for my project thanks to this. 

USER CASE STUDY 1: The Busy Recruiter

Christine, a recruiter, being overloaded with applications looks for a specific skill that she needs to know if I have. Previously, she would need to download my resume, launch the PDF, and search for that term using the search function. Even while it doesn’t seem like much labor, it adds up when you do it for dozens of candidates. With the chatbot, Christine only needs to type her query into the chat window and the agent will provide her with the information after scanning my resume. It makes her job a little easier and gives a good impression of the resume owner. In order for the bot to search up the resume efficiently, the user would however need to upload their resume to Voiceflow. 

USER CASE STUDY 2: Not Familiar with Terms

Jacob is aware that he needs to hire a graphic designer in order to increase sales but he is not familiar with all the design terms when looking through people’s resumes. He would see a number of terms on my resume that he would not understand, leaving him to discard them. The chatbot acts as an interpreter for him to easily understand the resumes since he is not too familiar with design terms. The agent can offer descriptions and examples to make it easier for him to understand what the skills are and why they may be important for what he is looking for. The agent needs simple terminology knowledge from VoiceFlow to describe terms for Jacob.

USER CASE STUDY 3: Networking

Mel needs to know right away if my abilities would be a good fit to give her business card to. She would need to review my portfolio and resume, locate my email, and open her own to compose a message if she believed we would get along. There are many small steps which can be simplified. My chatbot greatly simplifies networking. By seeing if Mel is interested, the agent will offer to put us in touch after she asks it a few questions. All she has to do is answer a straightforward form and I would receive that information directly. To have the bot forward emails, I need to input my own email into VoiceFlow.

This VoiceFlow project was very interesting and definitely a learning experience. Although it was pretty useful, it had some shortcomings. For instance, it will accept any email address entered, regardless of whether it is an error or a fraud. It needs to be able to handle rejection better as well. At the moment it is a bit stiff because if someone refuses to connect, the conversation simply ends. Furthermore, the bot might be a little wordy at times. Its responses need to be condensed and made easier to read. Overall, It altered my perspective on professional presentation and demonstrated to me that even a basic no code tool can produce something quite impactful. It was a lot easier to grasp, coming from a student with little to no coding knowledge. 

The “Cup Walking” challenge is a clear example of how AI can make things up. When I asked an AI tool about this made-up trend, it confidently described people walking inside oversized cups using camera tricks, explained why it went viral, and even linked to a video that had nothing to do with it. In reality, the challenge never existed. Searching online only shows unrelated tutorials, welding techniques, or dance videos. The AI invented not just the trend, but also details and sources, making the response sound believable. This shows the risks of AI misinformation: users can be influenced, false details can spread, and fake sources can make lies look real. The Cup Walking example is a reminder that even if AI sounds sure, we need to fact-check before believing or sharing it.

User’s interactions with digital products and services are evolving as a result of the application of artificial intelligence in digital UX design. AI has a number of intriguing opportunities, but it also presents several difficulties. Personalization is one of the primary ways AI is having an influence. AI assists designers in crafting user experiences that are customized to each person’s tastes and habits. Better user engagement and retention result from interfaces that can be adjusted in real time. However, there are serious issues with data privacy and transparency as AI gets more involved in personalizing experiences. AI is assisting designers with task automation in addition to customisation, allowing them to concentrate more on strategic thinking and creativity. Despite the advantages, human input and automation must be carefully balanced to preserve the unique design elements. This essay will examine how AI is influencing UX design, including how it enhances automation and personalization, the moral dilemmas it raises, and the evolving roles of designers. In the end, it will examine how AI might complement human centered design rather than take its place when producing significant digital experiences.

Pursuing digital design was my last resort. Going into the artistic career field was always in the back of my mind. I had suppressed my passion for the arts, prioritizing stability and recognition. However, that is no longer the case. I enjoy my major and discovered my interest in becoming a product designer. I realized how important digital media is becoming in today’s environment. Digital design is essential to how we connect with information and technology, from branding an advertising to user experience and media. I aspire to work in a dynamic environment where creativity and innovation are valued highly. I perceived it was a field that offered a variety of opportunities and the chance for lifelong learning. I was intrigued about the possibility of working on a variety of projects, including website design and app interfaces, and interacting with others in a fast-paced work environment. I was aware that studying digital design would help me advance my abilities and get ready for a rewarding and challenging career in the industry.